The following reasons are covered under our refund/replacement policy to the United States and Canada only:
We will replace boxes lost by UPS/FedEx
Late delivery or improper handling by UPS/FedEx that results in spoilage or damage
Anything that is our mistake is on us
What we may not cover:
If you change your address mid-shipment or pick-up location mid-shipment, and the box is delayed as a result.
If you don’t pay your import fees on time, and the delivery is delayed as a result.
We are not able to cover international shipments to Europe or countries other than the United States and Canada.
To claim a refund/replacement, please notify us within *24 hours* of receiving your box with Photos.
Please notify us of cancellations before the Friday 11:59PM before the Shipping Monday. All boxes ship on Monday only.
Cancellations will receive a full refund minus the credit card transaction fees, which are non-refundable.
DA (verified owner) –
An awesome variety pack of jackfruit and cempedak. Glad to see that they are getting the attention they deserve alongside durian. Kim’s Yellow really blew me away by combining the best aspects of jackfruit and cempedak all in one balanced variety.
Thank you for the experience and I look forward to seeing more artocarpus varieties in the future.