The following reasons are covered under our refund/replacement policy to the United States and Canada only:
- We will replace boxes lost by UPS/FedEx
- Late delivery or improper handling by UPS/FedEx that results in spoilage or damage
- Anything that is our mistake is on us
What we may not cover:
- Packages that are delivered late by the fault of UPS, but are not damaged on arrival.
- If you change your address mid-shipment or pick-up location mid-shipment, and the box is delayed a and damaged as a result.
- If you don’t pay your import fees on time, and the delivery is delayed as a result.
We are not able to cover international shipments to Europe or countries other than the United States and Canada.
To claim a refund/replacement, please notify us within *24 hours* of receiving your box with Photos.
- Please notify us of cancellations before the Friday 11:59PM before the Shipping Monday. All boxes ship on Monday only.
- Cancellations will receive a full refund minus the credit card transaction fees, which are non-refundable.