Refund/Replacement Policy
Except in rare cases, we replace or credit any damaged, lost, or mistaken durians. Whether you receive a replacement or a refund will be decided situationally and is up to the discretion of Team Durian.
The following reasons are covered under our refund/replacement policy to the United States and Canada only:
- Your box was lost or misplaced by UPS/FedEx
- Late delivery or improper handling by UPS/FedEx that results in spoilage or damage
- Anything that is our mistake is on us
What we may not cover:
- If you change your address mid-shipment or pick-up location mid-shipment, and the box is delayed as a result.
- If you don’t pay your import fees on time, and the delivery is delayed as a result.
- All International Shipments outside of the United States and Canada.
If you want to cancel your order:
- Please notify us of cancellations before the Sunday morning by 9AM PST, the day before the Shipping Monday. All boxes ship on Mondays only.
- Instead of cancelling your order, you may also delay your box to another date or receive a credit equal to the full value of your order that can be used at a later date.
- Refunded cancellations will have the credit card fees deducted. We are sorry about this, but the credit card processing company does not refund the fees.
Eric (verified owner) –
I feel that this freeze dried Nuanthongchan is just as good or better than any freeze dried D I’ve ever gotten from Y.O.T.D. (which means its leaps and bounds over anything Ive gotten elsewhere). The flavor, the texture, the freshness, everything is on point. It is super sweet too. I even prefer the big bar shape over the little cube or natural shape pieces. I am not one hundred percent sure but I also feel there was less crumbs or powder in these than in any of the others I’ve tried.
Eric (verified owner) –
This is the greatest snack in the world.
Triloba Tracker –
Opening my D78 durian was like unsealing a bag of gold bullion. Beautiful little bars of D; I felt like I was holding something of priceless value. The aroma was incredible. The taste fabulous. Sweet. Funky. Milky. Possibly the best alternative to fresh D.
Tip: don’t consume before going in public or engaging in amorous activities (unless your friend is down with D). Chawing on a mouthful of fennel seeds works well to banish the durian dragon.