*About our Packaging*
We ship with dry ice AND gel ice so these durians can reach you frozen and ready to pop in the freezer for later.
We do not use styrofoam! We are currently using Temperpack‘s curb-side recyclable insulation made out of 90% recycled paper and corn starch.
Want to order in bulk?
Yes! We give bulk discounts! Head over to our Bulk Box page to order in larger quantities.
Credit/Replacement Policy
In most situations, we will either directly replace the product or issue a credit to be used at any point in the future. Refunds or Partial Refunds will be issued on a case-by-case basis.
The following reasons are covered under our credit/replacement policy:
- We will replace boxes lost by UPS/FedEx
- Late delivery or improper handling by UPS/FedEx that results in spoilage or damage
- Anything that is our mistake is on us
What we do not cover:
- If you change your address or pick-up location mid-shipment and the box is delayed as a result.
- If you do not pay your import duties/fees on time and the box is delayed a result (International Shipments only)
- All International Shipments (except Canada & Puerto Rico)
To claim a credit/replacement, notify us within *24 hours* of receiving your box *with Photos* Why 24-hours? Because we are going to be taking your photos and claiming our reimbursement to UPS! So help us out 🙂
Cancellations
- Please notify us of cancellations before the Saturday 11:59PM before the Shipping Monday. All boxes ship on Monday only.
- All Refunds issued for cancellations will deduct the credit card fees. Customers will have the option to receive back their full refund MINUS the credit card fees, or receive the full balance in a store coupon to be used on a future purchase.
Box Reviews on Youtube