*About our Packaging*
We ship with dry ice AND gel ice so these durians can reach you frozen and ready to pop in the freezer for later.
We do not use styrofoam! We are currently using Temperpack‘s curb-side recyclable insulation made out of 90% recycled paper and corn starch.
Want to order in bulk?
Yes! We give bulk discounts! Head over to our Bulk Box page to order in larger quantities.
Except in rare cases, we replace or credit any damaged, lost, or mistaken durians. Whether you receive a replacement or a refund will be decided situationally and is up to the discretion of Team Durian.
The following reasons are covered under our refund/replacement policy to the United States and Canada only:
- Your box was lost or misplaced by UPS/FedEx
- Late delivery or improper handling by UPS/FedEx that results in spoilage or damage
- Anything that is our mistake is on us
What we may not cover:
- If you change your address mid-shipment or pick-up location mid-shipment, and the box is delayed as a result.
- If you don’t pay your import fees on time, and the delivery is delayed as a result.
- If UPS has attempted delivery on multiple days but you did not attempt to get in touch with UPS or Team Durian to notify us of problems.
- All International Shipments outside of the United States and Canada.
If you want to cancel your order:
- Please notify us of cancellations before the Sunday morning by 9AM PST, the day before the Shipping Monday. All boxes ship on Mondays only.
- Instead of cancelling your order, you may also delay your box to another date or receive a credit equal to the full value of your order that can be used at a later date.
- Refunded cancellations will have the credit card fees deducted. We are sorry about this, but the credit card processing company does not refund the fees.
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