Heya Durian Lover, ready for some adulting? Let’s not put any pictures on this page to make it look more serious.
TERMS FOR DURIAN BOXES
Refund/Replacement Policy
The following reasons are covered under our refund/replacement policy:
- We will replace boxes lost by UPS/FedEx
- Late delivery or improper handling by UPS/FedEx that results in spoilage or damage
- Anything that is our mistake is on us
To claim a refund/replacement, please notify us within *24 hours* of receiving your box by emailing a photo to [email protected]
Other issues are solved on a case-by-base basis and may include partial credit.
If the box is lost in the black hole currently known as the Oakland UPS Hub, we know about it and will get in touch as we are also watching your tracking #.
Cancellations
- Please notify us of cancellations before the Friday 11:59PM before the Shipping Monday. All boxes ship on Monday only.
TERMS FOR DURIAN TOURS
Travel Insurance
Now that it’s Covid-Times, you will be required to show proof of Medical Travel Insurance before entering the country.
I use and recommend Safety Wing, which is a monthly travel and medical insurance.
What Happens If I Catch Covid19????
That would be a super bummer, wouldn’t it?
Before the tour: If you test positive for Covid19 before the tour begins, we feel your pain. We can offer you two options:
1) You can still sell off your spot to another durian lover.
2) We can offer you a 50% credit in the form of a coupon code toward any item on our website – durian tours, mail order durian, etc.
During the tour: If you catch Covid19 during the tour, we will help you to find a comfortable and reasonably priced place to quarantine where you can still enjoy the nature and fruits of Thailand. Your travel medical insurance will take over and should reimburse you for the days you lost on the tour plus any additional expenses incurred. We will beWe will not able to offer any refunds or reimbursements.
Payment for tours
All bookings for tours must be paid for in full to confirm the booking. We accept payment by Paypal, Venmo, credit card, or bank transfer. All bookings are made by emailing [email protected]
Deposits
We cannot accept deposits or partial payments.
?Cancellations?
I’ll be sad if you can’t make it, but I understand that sometimes things happen that are more important than durian.
You are always welcome to re-sell your spot on tour to another durian lover. Just make sure you tell me what’s up.
If you absolutely can’t come or resell your ticket, the refund policy is as follows:
If you cancel more than 60 days before departure, you’ll get 75% of your money back. If you cancel 60-30 days before departure, a 50% refund. Cancellation within 30 days of departure results in a 0% refund, but I’ll be happy to give you a discount toward future tours and events.
We do highly recommend a general travel insurance with a cancellation policy that will cover you in case you need to cancel last minute. We are happy to supply documentation and support if you need to file with your insurance company.
